Privacy Policy

Medical Care Centre & Hospital, Lucknow (hereinafter referred to as “the Hospital”), is committed to safeguarding the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the norms implemented by the National Medical Council of India (NMC).

• Collection of Information
  We may collect the following types of personal and medical information:
• Personal Information: Name, age, gender, address, contact number, email ID, and other demographic details.
• Medical Information: Medical history, diagnosis, treatment details, test results, and any other related healthcare information.
• Payment Information: Billing details, payment method, and insurance-related information.
• All information is collected directly from the patient, their authorized representative, or with explicit consent.

• Use of Information
  The collected information is used solely for the following purposes:
• Providing medical care and treatment.
• Maintaining accurate medical records.
• Facilitating billing and insurance claims.
• Conducting internal audits, research, and statistical analysis (anonymized data only).
• Complying with legal and regulatory requirements.

• Confidentiality and Non-Disclosure
• Protection of Identity: Patient identities will not be disclosed in any form of communication, including social media, print media, or research publications, without prior written consent.
  Images, testimonials, or case details used for awareness or educational purposes will be anonymized and de-identified.
• Sharing with Third Parties: The Hospital does not sell, trade, or share personal or medical information with third parties for marketing or other purposes.
  Information may be shared with authorized third-party service providers only when necessary for the delivery of medical services (e.g., diagnostic labs or pharmacies) and under strict confidentiality agreements.
• Adherence to NMC Norms: The Hospital strictly adheres to the ethical guidelines and norms prescribed by the National Medical Council of India regarding patient confidentiality and data protection.
• Data Security
  We employ advanced security measures, including encryption, secure servers, and restricted access protocols, to protect patient information.
  Periodic audits and employee training are conducted to ensure compliance with privacy and security standards.
  Any data breaches, if they occur, will be promptly reported to the concerned authorities and affected individuals, as required by law.
• Patient Rights
  Patients have the following rights concerning their personal and medical information:
• Access: Request access to their medical records.
• Correction: Request corrections to inaccuracies in their records
• Withdrawal of Consent: Withdraw consent for data usage (where applicable) without affecting the quality of care.
• Grievance Redressal: File complaints about data handling through our dedicated grievance cell.

• Terms & Condition:
• General Terms
  By using the Hospital’s services, patients consent to the collection and use of their information as outlined in this policy. Patients must provide accurate and complete information to ensure effective care.
• Disclaimer
  The Hospital is not liable for inaccuracies in patient information provided by the patient or their representative. While we strive to ensure the highest standards of data protection, no system is entirely secure, and the Hospital is not responsible for unauthorized access beyond its control.

• Changes to Privacy Policy
  The Hospital reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal or regulatory requirements or Hospital practices. Patients will be notified of significant changes through the Hospital’s website or other communication channels.

By availing of the Hospital’s services, you acknowledge and accept the terms of this Privacy Policy.